Biography: Prof. Tsung is a Chair Professor of the Department of Industrial Engineering and Decision Analytics (IEDA) of the Hong Kong University of Science and Technology (HKUST). He is a Fellow of the Institute of Industrial Engineers (IIE), Fellow of the American Society for Quality (ASQ), Academician of the International Academy for Quality (IAQ), Elected Member of the International Statistical Institute (ISI), and Fellow of the Hong Kong Institution of Engineers (HKIE). He received both his PhD and MSc degrees in Industrial and Operations Engineering from the University of Michigan, Ann Arbor, and his BSc degree in Mechanical Engineering from National Taiwan University. He worked for Ford Motor Company as a Quality Engineer and Rockwell International R&D as a Research Engineer, and did his post-doctoral research with Chrysler Corporation. During his tenure at HKUST, he has achieved a very impressive academic record and strong international reputation.
Prof. Tsung has a proven record for academic leadership. He is Editor-in-Chief of the Journal of Quality Technology (JQT). Founded in 1969, JQT is the flagship journal of the American Society for Quality, and is consistently ranked as one of the most cited journals in the areas of industrial engineering, management science, and statistics. Prof. Tsung was also the Regional Vice President (Asia) of Institute of Industrial Engineers (IIE) since 2008, and the Chair of the Service Science Section, INFORMS, where he was the Founding Vice Chair in 2007. He was the Chair of the Quality, Statistics, and Reliability (QSR) Section, INFORMS, in 2004. He is also the founding Chair of the Council of Industrial Engineering Department Heads in Greater China (CIEDHC).
In addition, Prof. Tsung has a strong research record in the area of quality engineering and management. He has received the Best Paper Award for the IIE Transactions two times, in 2004 and 2009, respectively. He is also the recipient of the Outstanding IIE Publication Award in 2010 - this award recognizes an outstanding publication in any IIE-sponsored or co-sponsored medium. He has acted as principal and co-principal investigator on 18 funded research by the Research Grant Council (RGC). He has been invited to provide 40+ invited lectures/seminars at different academic institutions and international conferences, and has served or is serving editorial positions for 14 internationally respected journals. He serves as Department Editor of IIE Transactions, Associate Editor of Technometrics, Naval Research Logistics, and Journal of Quality Technology (JQT). He has authored over 100 refereed journal publications in Technometrics, Management Science, JQT, IIE Transactions, IEEE Transactions, Journal of the American Statistical Association (JASA), Annals of Statistics, Annals of Operations Research, etc. He has successfully directed and been directing 17 PhD theses and 12 Master theses in a variety of industrial engineering related topics.
Speech Title: Industrial Informatics Driving Digital Transformation
Synopsis: This talk will present and discuss the challenges and opportunities that industrial informatics face in the era of digital transformation, and the roles we play to drive such transformation. In particular, there is a big opportunity for industrial intelligence and systems informatics, under the digital transformation paradigm, in order to further explore ways of creating value from data and big data. On research: I will update the recent progress in our Quality and Data Analytics Lab addressing unique quality control challenges arising from data-rich and data-centric environments in manufacturing and service industries. On education: I will share the recent development of HKUST 2.0: a cross-disciplinary paradigm and a unique Information Hub in the Greater Bay Area.

Biography: Dr Loon Ching TANG is currently professor of Department of Industrial Systems Engineering & Management at the National University of Singapore and Fellow of the Academy of Engineering, Singapore. He obtained his Ph.D degree from Cornell University in the field of Operations Research in 1992 and has published extensively in areas related to industrial engineering and operations research. He has been presented with a number of best paper awards including the IIE Transactions 2010 Best Application Paper Award and 2012 R.A. Evans/P.K. McElroy Award for the best paper at Annual RAMS. Prof Tang is the main author of the award-winning book: Six Sigma: Advanced Tools for Black Belts and Master Black Belts. Besides being active in the forefront of academic research, in the last 30 years, Prof Tang has served as a consultant for many organizations, such as the Ministry of Home Affair, Singapore Power Grid, Republic of Singapore Air Force, Seagate, HP, Phillips, etc, on a wide range of projects aiming at improving organizational and operations efficiency; especially through better management of engineering assets. He is currently a fellow of ISEAM, the Co-Editor-in-Chief of Quality & Reliability Engineering International, editorial review board member of Journal of Quality Technology and a member of the advisory board of the School of Engineering of Temasek Polytechnic.
Speech Title: Resilience: a system performance indicator under the new normal
Synopsis: It is increasingly evident that climate change has induced more natural disasters of greater magnitude that posed threats and major disruptions to critical infrastructures and systems. With the protracted covid-19 pandemic into its 3rd years, livelihoods are affected the world over and many have adapted to the new normal. It has become clear that we need to look beyond traditional risk management and develop a better understanding of system resilience. Here, we present a unifying framework for defining and measuring resilience. In particular, a well-known example on supply interruption is presented to illustrate a new family of recovery functions. It is then shown that the parameters of these functions can be used to form a set of resilience measures.

Biography: Prof. Rob Law is University of Macau Development Foundation (UMDF) Chair Professor of Smart Tourism. He is also Honorary Professor of several other reputable universities. Prior to joining the University of Macau in July 2021, Prof. Law has worked in industry organizations and academic institutes.
Prof. Law is an active researcher. He has received 90+ research related awards and accolades (e.g. recognized as the most prolific tourism/hospitality researcher in the world over two decades from 2000 to 2019 – International Journal of Contemporary Hospitality Management, 2021), as well as millions of USD external and internal research grants. Prof. Law has edited four books and published 1,000+ research papers (including several hundred articles in first-tier academic journals). His publications have received 50,000+ citations, with h-index/i 10-index = 104/460 (http://scholar.google.com.hk/, accessed on March 11, 2022). In addition, Prof. Law serves different roles for 200+ research journals, and is a chair/committee member of more than 180 international conferences.
Speech Title: Business Website Assessment
Synopsis: Ever since the introduction of the Internet to business, website assessment has been receiving ongoing attention from academic researchers and industry practitioners. In the existing literature, prior studies have developed various website assessment methods. This presentation covers the chronological changes in website assessment models and presents the research trend. Different website assessment models and criteria are introduced. According to empirical findings, functionality and usability are the key indicators for assessing website quality. This presentation also provides practical implications for business managers in general, and hospitality/tourism managers in particular, to design and maintain their websites.

Biography: Dr. Kwong Meng TEO received his PhD in Operations Research from MIT. In 25 years of experiences spanning corporate R&D, technical management, consulting and the academia, he takes a systems approach, coupled with operations research, algorithms and modeling, in realizing decision support solutions and digital transformation. Currently in Huawei, he supports business reengineering through software development in areas of network analysis, supply chain management, cloud operations and production planning. In SF Express and Savi Technologies previously, he developed analytical applications supporting express delivery network planning, air fleet planning, vehicle routing and RFID tracking. When he was an Assistant Professor in National University of Singapore, he was consultant and executive trainer to organizations such as Singapore’s Prime Minister Office, Ministry of Home Affairs and Changi Airport Group. Finally, he has published in top-tier journals including Operations Research, Transportation Science, European Journal of Operational Research and Journal of Applied Physics.
Speech Title: A Systems Approach to Operations Research in the Real-World
Synopsis: Creating intelligent decision support solutions in the real-world Is a complex undertaking requiring a systems approach. Using examples from express delivery and supply chain planning, we illustrate how numerous analytical modules have to be integrated, logically and temporally, in order to support large-scale operational analysis. We explain how such integration, attributes of the many techniques, coupled with important considerations such as maintainability, extensibility, and explain-ability, determine the appropriate method selection, and construct of the overall technical solution. We conclude by highlighting common organizational challenges expected during implementation within large corporations, and propose a practical route to digital transformation.